UK Keratoconus Self-Help and Support Association

Posted: **Thu 31 May 2007 7:57 am**

Below is a copy of the e-mail I received from Postoptics reagrding the recall of AMO Complete Moisture plus.

Dear Mr Beynon

As you may know from press reports, AMO have announced a recall of Complete Moisture Plus solution following some concerns over an association with a rare eye infection called Acanthamoeba.

Although there is no evidence that European production of the solution is associated with this condition, AMO have taken the decision to withdraw Complete from all markets on a permanent basis.

Although our records show that you have not been supplied Complete Moisture Plus solution by us in the past, you may have purchased this elsewhere and if so we are keen to ensure that you receive replacement supplies of alternative products as quickly and conveniently as possible.

You can arrange for immediate dispatch of replacement solution simply by visiting our web site using this link http://www.postoptics.co.uk

Alternatively you can follow the process from our home page - when requested please enter the following details which will help us to ensure your request is dealt with promptly.

Customer Number XXXXXXX
Confirmation Number XXXXX

If you have any friends or relatives who use Complete, please let them know about this recall. Our free replacement service is available to everyone irrespective of where they purchased their solutions.

If you have any questions or would prefer to arrange replacement by telephone, please call our customer services team on 0845 200 0055. Our lines are open Monday-Friday 8.30am to 6pm and Saturday 9am to 3pm. We will be delighted to help in any way.

Kind regards

Trevor Rowley Bsc MCOptom

Posted: **Thu 31 May 2007 9:21 am**

This is very bad news indeed, not least for folks who were ready to go on holiday.

Elizabeth Mair circulated the eMail to the Scottish Group (thanks Elizabeth).

The one thing from which we can take heart is that they DID tell us. While it may be inconvenient to hve to start at the last minute to source alternative products, it would be far worse to do damage to one's eye by using an unsafe product.

Andrew

Posted: **Thu 31 May 2007 12:39 pm**

To be honest from my experience most recalls are part of a precautionary measure and after investigation were not necessary.

Having said that it is always best to play it safe when it comes to any medicine/health care product.

Posted: **Fri 01 Jun 2007 12:05 pm**

Here's a more throrough report in one of our online magazines. As Gareth says, it is precautionanary.

Advanced Medical Optics (AMO) has recalled its Complete MoisturePlus multipurpose contact lens solution after it was linked by the US Centers for Diseases Control Presentation (CDC) to a serious outbreak of corneal infections.

The CDC interviewed 46 patients with Acanthamoeba keratitis (AK) and found that of the 39 who wore soft contact lenses, 21 used Complete MoisturePlus. The agency estimated that risk of infection was at least seven times greater for those who used Complete MoisturePlus solution than those who did not.

In a statement, AMO said: 'While AMO continues to work with the CDC and the US Food and Drug Administration to further assess the data, it is acting with an abundance of caution to voluntarily recall Complete MoisturePlus from the market.

'There is no evidence to suggest that the voluntary recall is related to a product contamination issue and this does not impact any of AMO's other contact lens care products.'

UK Keratoconus Self-Help and Support Association

AMO Complete Moisture plus recall.

AMO Complete Moisture plus recall.